Company

Products and services to automobile dealers and financial institutions.

The Oak Group of companies offers a comprehensive portfolio of products and services to automobile dealers and financial institutions.

Oak Founded in 1975, The Oak Group is one of the oldest and most stable companies in the Finance and Insurance Industry. The Oak Group has a direct marketing force in certain select areas that specializes in F&I product sales, training, development, and technology to the automotive and financial industries.

Administration Marketing Services (AMS) was born out of the rich experience and industry commitment of The Oak Group. AMS is dedicated to bringing quality F&I products to the marketplace for independent Agents to market in areas where there is no direct marketing force. This alleviates any channel conflicts. More about AMS ...

Values
Fiar

We exemplify honesty, integrity and transparency in everything we do. We always do the right thing. We are dependable, respectable and professional while delivering best-in-industry benefits and services.

Friendly

We display a positive attitude and are collaborative with our customers, partners and with each other. We are strong communicators and good listeners, and show empathy for everyone we work with. We are personable, greet people with a pleasant tone of voice and show respect in all communications.

Focused

We are driven and self-motivated. We are doers who strive to exceed expectations. Our decisions are based on our core values, data and facts. We operate with persistence and urgency to get the job done on time and in alignment with company priorities. We eliminate distractions and stay the course until the work is complete.

Engaged

We come to work every day committed to delivering value to everyone we engage with. We genuinely care about our work and organization. We proactively identify and deliver solutions. We are inquisitive, trying to understand our role, the roles of others and the market around us. We are committed to the personal and professional growth of ourselves and those around us, and therefore always maintain a student mentality.

Accountable

We are dependable and driven to deliver on our promises. We are responsive and exceed expectations in a timely manner. We hold ourselves accountable to fulfill our commitments "because we said we would."

Recent News

Auto Dealership Service Customers — You Brought Them Back, Now What?

Auto Dealership Service Customers — You Brought Them Back, Now What?

Performance Admin
21

June

In our last blog, we discussed analyzing your dealership’s current state and how to boost your customer retention. A great way to keep people coming back is with personalized customer service and a strong service menu. But keeping people coming back with a complimentary maintenance program is one thing; what can you do to keep dealership service customers coming back after the complimentary stuff is gone?

Automotive Customer Retention — Are Your Customers Coming Back?

Automotive Customer Retention — Are Your Customers Coming Back?

Performance Admin
07

June

Any franchise auto dealer worth their salt can quickly and easily tell you how many cars they’ve sold. We’ve all got that info readily available. But do you know how many of those customers were repeat buyers? You know your sales numbers, but do you know your automotive customer retention numbers?

Nurturing Customer Relationships with Email Correspondence

Nurturing Customer Relationships with Email Correspondence

Performance Admin
24

May

We recently discussed the importance of replacing direct mail with an email welcome kit. Once you’ve welcomed your new customers with an engaging, interactive, and powerful message, the next step is to onboard them and start nurturing customer relationships.